There are a number of formulas used when complaining in English. It's important to remember that a direct complaint or criticism in English can sound rude or aggressive. It's best to mention a problem in an indirect manner. Here are some of the most common:

• I'm sorry to have to say this but...

• I'm sorry to bother you, but...

• Maybe you forgot to...

• I think you might have forgotten to...

• Excuse me if I'm out of line, but...

• There may have been a misunderstanding about...

• Don't get me wrong, but I think we should...

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Formula                                 Example   Finish

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I'm sorry to have to say this but                      I think we need to take another approach.

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I'm sorry to bother you, but                            I think you need to refine this layout.

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Maybe you forgot to                                       include his name and number.

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I think you might have forgotten to                finish the report on time.

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Excuse me if I'm out of line, but                     your work has not been adequate lately.

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There may have been a

misunderstanding about                                  what I expected from you.

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Don't get me wrong, but

I think we should                                             concentrate on the Smith account for the moment.

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